Website Care Plans

Get peace of mind and time back in your busy day

Do You Have The Expertise to Look After Your Own Website?

When you’re running a tourism business, you’ll find as you progress, there are many tasks that appear which you didn’t sign up to do.

Maintenance of your website is typically one of these tasks. You didn’t sign up for this, so you’ll either grudgingly be managing this yourself right now… or even worse, not looking after it at all.

WordPress is a piece of software, just like the software on your computer or mobile device on which you’re currently viewing this page. Software needs to stay updated as security fixes and updates are released on a regular basis.

If you don’t update software, you run the risk of problems occurring. For a website, this can be quite serious as it can lead to websites being hacked, stolen data, and exploits.

Do you have the experience to look after your own website? Most business owners do not.

Thankfully there are companies, just like ours, who are able to assist you with your website and bring you greater peace of mind.

website expertise

Care Plans Help Your Business to Flourish and Grow

A WordPress Care Plan is like a regular service for your car. It keeps your website secure, maintained and up-to-date.

More importantly, having a Care Plan for your website will help your business to flourish and grow.

When you hand over the “busy work” of updating your website, keeping it secure and making sure that everything is working as anticipated, you free up time.

You and your team can use this extra time to focus on the tasks that are most important in your business, while being comfortable in the knowledge that your website is in safe hands.

Do You Answer Yes to Any of These?

Our WordPress Care Plans have been designed to help you with all of the above issues…and more!

Maintain Care Plan

$ 149 /month
  • Weekly Reports
  • Monthly Strategy Call
  • Unlimited 24/7 Website Edits
  • Weekly Theme & Plugin Updates
  • Speed Optimization
  • $1,000+ of Free Premium Plugins
  • 24/7 Uptime Monitoring
  • Daily Cloud Backups
  • Emergency Support
  • Google Analytics Integration
  • Priority Support
  • Complete Malware Removal
  • Mobile & Tablet Optimization
  • Cancel Anytime, No Longterm Contracts

Protect Care Plan

$ 249 /month
  • Weekly Reports
  • Monthly Strategy Call
  • Unlimited 24/7 Website Edits
  • Weekly Theme & Plugin Updates
  • Speed Optimization
  • $1,000+ of Free Premium Plugins
  • 24/7 Uptime Monitoring
  • 2x Daily Cloud Backups
  • Emergency Support
  • Google Analytics Integration
  • Priority Support
  • Complete Malware Removal
  • Mobile & Tablet Optimization
  • Cancel Anytime, No Longterm Contracts

Grow Care Plan

$ 499 /month
  • Weekly Reports
  • Monthly Strategy Call
  • Unlimited 24/7 Website Edits
  • Weekly Theme & Plugin Updates
  • Speed Optimization
  • $1,000+ of Free Premium Plugins
  • 24/7 Uptime Monitoring
  • 4x Daily Cloud Backups
  • Emergency Support
  • Google Analytics Integration
  • Priority Support
  • Complete Malware Removal
  • Mobile & Tablet Optimization
  • Cancel Anytime, No Longterm Contracts
Best Value

Frequently Asked Questions

Our website care plans are preventative care, so we do our best to prevent anything from happening.

However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf.

We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! 

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to install and set up a plugin to use it’s built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 3

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. Just contact us and we’ll book some time to talk through your goals.

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

 

If you need us to provide edits to your website, you’ll need to upgrade to our Protect or Grow Care Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy works best on the phone or on a video call. These consulting calls are reserved for our Grow Care Plan partners. These calls help websites achieve their goals and improve booking conversion rates. Many times our partners use this time for online screen-sharing small updates or training.

  • WP Rocket ($199 value): a premium caching plugin that speeds up the loading time of your site.
  • WP Smush Pro ($600 value): automatically compresses all images across your site for faster loading time.
  • iThemes Security Pro ($297 value): complete security solution for your entire WordPress website.
  • Video User Manuals ($240 value): You’ll have unrestricted access to 100+ WordPress how-to videos in your dashboard.

We get a lot of questions about response and resolution times here at New Oceans! Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:

1) When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.

2) Within 1-4 hours you will receive a response email from a Buff that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.

3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

If the ticket is complex and our team need more time, we will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to support@newoceansdigital.com, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome partners who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a Website Health Check to become familiar with your website, how it was built, and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Health Check is a fixed cost.

Ready to Get Time Back in Your Busy Day?

Let’s start a conversation to see which Website Care Plan would be best for you.

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